Welcome to Clarkes Golf Store’s FAQ page! We’re dedicated to providing premium golf equipment and apparel with reliable service. Below, you’ll find answers to common questions about our products, delivery, returns, and more. If you need further assistance, don’t hesitate to contact our customer service team.
Product Questions
What types of products do you offer?
We specialise in high-quality golf gear, including apparel from brands like Adidas, Ecco, Footjoy, and Puma. Our range covers gloves (all-weather, rain, and leather), base layers, outerwear, golf shoes, headwear, and junior items. Whether you’re braving the elements or enjoying a sunny round, we have you covered.
Are your products suitable for all weather conditions?
Yes! Our menu includes all-weather gloves, rain gloves, and outerwear designed to keep you comfortable in various conditions. Products like gilets and mid-layers offer versatility for changing climates on the course.
Do you have items for junior golfers?
Absolutely! We have a dedicated “Juniors” section with apparel and gear tailored for young golfers, ensuring they have the same premium quality as adults.
Delivery Questions
Where do you deliver, and how long does it take?
We ship worldwide, except for some Asian countries and remote locations. Orders are processed in 1-2 business days. For delivery:
- Standard Shipping: £12.95 via DHL or FedEx, delivered in 10-15 days after dispatch (total 11-17 days).
- Free Shipping: Available for orders over £50 via EMS, delivered in 15-25 days after dispatch (total 16-27 days).
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a confirmation email with tracking details to monitor its journey to your doorstep.
Are there any extra costs for international delivery?
Customs duties or import taxes may apply to orders outside the UK and are the customer’s responsibility. We recommend checking with your local authorities for details.
Returns and Refunds
What is your returns policy?
You have 15 days from the date of receipt to initiate a return. Please visit our Returns Policy page for step-by-step instructions on the process. We aim to make returns hassle-free for our valued customers.
Do you offer refunds for returned items?
Refunds are processed according to our returns policy. Once we receive and inspect the item, we’ll issue a refund to your original payment method. For specifics, refer to the Returns Policy page or contact us.
Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a seamless shopping experience. All transactions are secure to protect your information.
Is it safe to pay on your website?
Yes, we use trusted payment gateways to ensure your data is encrypted and secure. You can shop with confidence at Clarkes Golf Store.
Account and General Questions
How can I contact customer service?
For any questions, email us at [email protected]. We’re here to help and strive to respond promptly.
Do you have a physical store?
Our operations are primarily online, but you can reach us at our address: 60 Clematis Tye, Chelmsford, GB CM5H 3IR. This allows us to focus on delivering global service efficiently.
Need More Help? If your question isn’t answered here, please email [email protected]. We’re committed to making your Clarkes Golf Store experience exceptional and are always happy to assist with delivery, products, or any other inquiries. Thank you for choosing us for your golfing needs!