Privacy Policy

At Clarkes Golf Store, we are committed to protecting your privacy and ensuring the security of your personal information. As a premium golf equipment and apparel retailer serving customers worldwide, we understand the importance of maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website golfjacketsuk.com and make purchases from our store.

1. Information We Collect

Personal Information

When you shop with us, we may collect the following types of personal information:

• Contact Details: Name, email address, telephone number
• Shipping Information: Delivery address, billing address
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information
• Purchase History: Details of products purchased, including golf apparel, equipment, gloves, and shoes from brands like Adidas, Ecco, Footjoy, and Puma
• Account Information: If you create an account with us, we store your login credentials and preferences

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for shipping and tax purposes

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your purchases of golf equipment and apparel
• Shipping: To arrange worldwide delivery of your golf products
• Customer Service: To provide support and respond to your inquiries
• Payment Processing: To securely process payments through our encrypted payment gateways
• Marketing Communications: To send you information about new golf products, promotions, and special offers (with your consent)
• Website Improvement: To enhance your shopping experience and improve our website
• Security: To protect against fraud and unauthorized transactions

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To fulfill your orders and provide the services you request
• Legal Obligation: To comply with tax, accounting, and other legal requirements
• Legitimate Interests: To operate our business and improve our services
• Consent: For marketing communications and certain types of cookies

4. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Payment Processors: Secure payment partners like Visa, MasterCard, JCB, and PayPal to process transactions
• Shipping Carriers: Logistics partners to deliver your golf equipment worldwide
• Service Providers: Companies that help us operate our website and business
• Legal Requirements: When required by law or to protect our rights and safety

We never sell your personal information to third parties for marketing purposes.

5. International Data Transfers

As we ship worldwide (excluding some Asian countries and remote locations), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

6. Data Storage and Security

We implement robust security measures to protect your information:

• SSL Encryption: All data transmissions are protected by advanced SSL encryption technology
• PCI DSS Compliance: Our payment partners are fully compliant with Payment Card Industry Data Security Standards
• Secure Storage: We never store complete payment details on our servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Data Retention: We retain your information only as long as necessary for business and legal purposes

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information in certain circumstances
• Restriction: Request limitation of how we use your information
• Objection: Object to certain types of processing
• Data Portability: Receive your information in a structured, machine-readable format
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic website functionality and secure payment processing
• Analytical Cookies: Help us understand how customers use our website
• Marketing Cookies: Used to show relevant advertisements for golf products
• Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

9. Children’s Privacy

Our website is not intended for children under 16 years of age. While we offer junior golf products, we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

11. Contact Us

Thank you for choosing Clarkes Golf Store for your premium golf equipment and apparel needs.