Our Commitment to Your Satisfaction

At Clarkes Golf Store, we take pride in offering premium golf equipment and apparel from leading brands like Adidas, Ecco, Footjoy, and Puma. We understand that sometimes a product might not meet your expectations, which is why we’ve created a straightforward returns and exchanges process to ensure your complete satisfaction.

Key Policy Details:

  • Return Window: 15 days from the date of delivery
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • Refund Processing: 5-7 business days after we receive your return

Return & Exchange Process

Step 1: Initiate Your Return

To begin the return or exchange process, please contact our customer service team within 15 days of receiving your order. You can reach us at:

Email: [email protected]

Subject Line: Return Request – [Your Order Number]

Please use the template below to ensure we have all the necessary information to process your request efficiently.

RETURN REQUEST TEMPLATE Subject: Return Request – [Your Order Number] Dear Clarkes Golf Store Team, I would like to request a [return/exchange] for the following item(s): Order Number: [Your order number] Product Name: [Name of product] Size/Color: [If applicable] Reason for Return: [Please specify] I confirm that the item(s) are in their original condition, unworn, unwashed, and with all tags and packaging intact. Please advise on the next steps for returning the item(s). Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Step 2: Return Authorization & Shipping

Once we receive your request, we’ll provide you with:

  • A Return Authorization Number
  • Detailed return shipping instructions
  • The return address for our warehouse

Important Shipping Notes:

  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product
  • We recommend using a trackable shipping service and retaining your proof of postage
  • Original shipping fees are non-refundable

Step 3: Processing Your Return

Once we receive your returned item(s), our quality control team will inspect them to ensure they meet our return conditions. This process typically takes 2-3 business days.

After approval, we will process your:

  • Refund: To your original payment method
  • Exchange: Ship the replacement item using your preferred shipping method

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and approve your return. The time it takes for the refund to appear in your account depends on your payment provider:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days
  • PayPal: 2-5 business days

Refund Amount

Your refund will include the cost of the returned item(s). Original shipping fees and return shipping costs (unless due to our error) are not refundable.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective:

  • Golf Gloves (including All Weather Gloves, Leather Gloves, and Rain Gloves)
  • Opened or used personal care items
  • Customized or personalized products

If you receive a defective product from these categories, please contact us immediately with photos of the issue.

International Returns

As we serve customers worldwide (excluding some Asian countries and remote locations), please note:

  • International customers are responsible for return shipping costs and any applicable customs duties
  • Refunds will be issued in the original currency of purchase
  • Exchange items will be shipped using our standard international shipping methods

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Response Time: Within 24 hours during business days

Store Address: 60 Clematis Tye, Chelmsford, GB CM5H 3IR

We appreciate your trust in Clarkes Golf Store for your premium golf equipment and apparel needs. Our goal is to ensure you’re completely satisfied with every purchase.