Our Commitment to Excellence
At Clarkes Golf Store, we’re dedicated to providing premium golf equipment and apparel to golf enthusiasts worldwide. Our shipping and returns policies are designed to ensure your complete satisfaction with every purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times
- Standard Shipping – £12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Free Shipping – Orders over £50
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
Note: We ship worldwide, excluding some Asian countries and remote locations. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges Policy
Return Window
We accept returns and exchanges within 15 days from the date of delivery.
Return Conditions
- Items must be unworn, unwashed, and in original condition
- All original tags and packaging must be intact
- Items must be returned in their original packaging
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:
- All Golf Gloves (including All Weather Gloves, Leather Gloves, and Rain Gloves)
- Opened or used personal care items
- Customized or personalized products
If you receive a defective product from these categories, please contact us immediately with photos of the issue.
Return & Exchange Process
Step 1: Initiate Your Return
Contact our customer service team within 15 days of receiving your order:
Email: [email protected]
Subject: Return Request – [Your Order Number]
Please include the following information in your email:
- Your full name and contact information
- Order number
- Product name and details (size/color if applicable)
- Reason for return or exchange
- Confirmation that items are in original condition
Step 2: Return Authorization & Shipping
After receiving your request, we will provide:
- Return Authorization Number
- Detailed return shipping instructions
- Our warehouse return address
Important: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product. We recommend using a trackable shipping service and retaining your proof of postage.
Step 3: Processing Your Return
Once we receive your returned items:
- Our quality control team will inspect them within 2-3 business days
- After approval, we will process your refund or exchange
- Refunds are issued to your original payment method
- Exchanges are shipped using your preferred shipping method
Refund Information
Refund Timeline
Refunds are processed within 5-7 business days after we receive and approve your return. The time for the refund to appear in your account depends on your payment provider:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days
- PayPal: 2-5 business days
Refund Amount
Your refund will include the cost of the returned item(s). Please note:
- Original shipping fees are non-refundable
- Return shipping costs are not refundable (unless due to our error)
International Returns
For our international customers (excluding some Asian countries and remote locations):
- Customers are responsible for return shipping costs and any applicable customs duties
- Refunds are issued in the original currency of purchase
- Exchange items are shipped using our standard international shipping methods
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: Within 24 hours during business days
Store Address: 60 Clematis Tye, Chelmsford, GB CM5H 3IR
We appreciate your trust in Clarkes Golf Store for your premium golf equipment and apparel needs. Our goal is to ensure you’re completely satisfied with every purchase.