Term and Conditions

Welcome to Clarkes Golf Store. These Terms and Conditions govern your use of our website golfjacketsuk.com and your purchase of premium golf equipment and apparel from our store. By accessing our website and making a purchase, you agree to be bound by these terms.

Clarkes Golf Store is committed to providing exceptional quality golf products to enthusiasts worldwide, and these terms are designed to ensure a transparent and satisfactory shopping experience for all our customers.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account with Clarkes Golf Store, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account details
• Keep your password secure and confidential
• Accept responsibility for all activities under your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any viruses, worms, or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website

3. Products and Services Description

3.1 Product Information

Clarkes Golf Store specializes in premium golf equipment and apparel, including but not limited to:

• Golf clothing (base layers, outerwear, hoodies, gilets)
• Golf gloves (all weather, leather, rain gloves)
• Golf shoes from leading brands including Ecco and Footjoy
• Headwear and accessories
• Junior golf apparel and equipment

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time. If a product becomes unavailable after you place an order, we will notify you and refund any payments made.

3.3 Product Descriptions

We strive to provide accurate product descriptions and images. However, we cannot guarantee that your computer monitor’s display of any colour will be accurate. Minor variations in product appearance may occur.

4. Order and Payment Terms

4.1 Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive an order confirmation email once your payment has been verified.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted payment gateways.

4.3 Pricing

All prices are listed in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4.4 Order Cancellation

You may cancel your order within 24 hours of placement, provided it has not yet been processed for shipping. Contact our customer service team immediately if you need to cancel an order.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping (£12.95) – via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping – for orders over £50 via EMS, delivered within 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide, excluding some Asian countries and remote locations. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

5.3 Delivery Issues

If you experience delivery issues, please contact the carrier directly with your tracking number. If the carrier confirms non-delivery or loss, contact our customer service team for assistance.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days from the date of delivery. To be eligible for return:

• Items must be unworn, unwashed, and in original condition
• All original tags and packaging must be intact
• Items must be returned in their original packaging

6.2 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective:

• All golf gloves (including All Weather Gloves, Leather Gloves, and Rain Gloves)
• Opened or used personal care items
• Customized or personalized products

6.3 Return Process

To initiate a return:

1. Contact our customer service within 15 days of delivery at [email protected]
2. Include your order number, product details, and reason for return
3. We will provide return authorization and shipping instructions
4. Return shipping costs are the customer’s responsibility unless due to our error

6.4 Refunds

Refunds are processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method. Original shipping fees are non-refundable.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Clarkes Golf Store or our content suppliers and protected by international copyright laws. The Clarkes Golf Store name and logo are trademarks of our company.

You may not use our intellectual property without prior written consent, except for the limited purpose of placing an order or contacting us about our products.

8. Limitation of Liability

Clarkes Golf Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes indicates your acceptance of the modified terms.

12. Contact Information

Thank you for choosing Clarkes Golf Store for your premium golf equipment and apparel needs. We appreciate your trust in us and are committed to ensuring your complete satisfaction with every purchase.